A state license verification automation solution streamlined provider data searches, handling CAPTCHA challenges and complex licensing websites. By automating document capture, reporting, and compliance tracking, the bot ensured 24/7 accuracy and efficiency. The solution reduced manual errors, improved SLA adherence, and achieved significant cost and time savings.
State License Verification Automation
Approach
- Developed a bot to automate license verification using provider data from SharePoint and state licensing sites.
- Designed CAPTCHA handling and navigation for complex, dynamic websites.
- Automated screenshot capture and reporting for audit-ready documentation.
Delivered Solution
- Built a bot to automate searches, solve CAPTCHAs, and handle dynamic site complexities.
- Centralized result documentation with PDF screenshots stored for audit compliance.
- Generated automated output reports for tracking and transparency.
Value Generated
- Enhanced Efficiency: Increased capacity, enabling 30-40 license verifications daily per team member.
- Reduced Errors: Decreased manual error rates by 20% and cut rework time to 10 minutes per transaction.
- Faster Turnaround: Improved average processing speed to 14 minutes per verification.
- Cost Savings & SLA Compliance: Achieved cost efficiencies through automation and ensured timely, accurate license verifications to meet SLAs.
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